Shipping policy
Shipping Policy
Dimension Studio Co.
We work hard to get your order built, packed, and shipped as quickly as possible while maintaining the quality you expect from us.
Processing Time
Orders are typically processed within 2–5 business days.
Custom or made-to-order items may require additional processing time depending on complexity. Estimated timelines will be communicated when applicable.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on:
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Package size
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Weight
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Destination
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Selected shipping speed
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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International Shipping: 7–21 business days (varies by location)
Delivery times are estimates and not guaranteed.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your shipment.
Shipping Delays
Dimension Studio Co. is not responsible for delays caused by:
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Carrier issues
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Weather
- Incorrect shipping information provided at checkout
If a delay occurs, we’ll help you work with the carrier whenever possible.
Incorrect Addresses
Please verify your shipping address before placing your order.
If an order is returned due to an incorrect address:
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Customer is responsible for reshipping costs
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Refunds will exclude shipping charges
Lost or Damaged Packages
If your package arrives damaged:
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Contact us within 7 days
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Provide photos of packaging and product
We will work quickly to resolve the issue.
If a package is marked delivered but not received, contact the carrier first, then contact us for assistance.
Questions
For any shipping questions, contact: